Find That
NMCS is a boutique business and technology consultancy. Since 2004 we have designed, built and run the systems behind financial services, telecom, contact-center, education, healthcare and retail businesses on three continents — and we still answer the phone ourselves.
The Missing Piece,
Incorporated in 2004, working in systems integration, networks and contact-center infrastructure since 1999. Twenty-plus years of delivery — onsite and offshore, for start-ups through to government — means we have usually seen your problem before, in both its legacy and its cloud-era form. We take on the whole job: strategy, build, hand-over and the running of it afterwards.
Technology
- IT strategy and architecture
- Infrastructure, networks and data centers — greenfield or inherited
- Managed IT and service delivery
- Cybersecurity and InfoSec compliance
- Telecom, IP telephony and contact-center platforms (CTI, analog to cloud)
- Transition & transformation of legacy infrastructure
Business Operations
- Fractional CTO / fractional IT leadership
- Program and project management
- Process design and optimization
- CRM, sales-floor and workflow automation — off-the-shelf or custom-built
- Customer-service operations
- Business intelligence and reporting
- Disaster recovery and business-continuity planning
Who We've Worked With
Questions we're asked most
What does NMCS do?
We are a boutique business and technology consultancy in New Delhi. We design, build and run IT infrastructure, networks, telecom and contact-center platforms, and the CRM and workflow systems around them — and we provide fractional CTO and program-management leadership to businesses that need senior IT direction without a full-time hire.
Do you work with companies outside India?
Yes. Most of our work since 2004 has been for clients in the US and Europe, delivered onsite and offshore. We are used to working across time zones and cultures.
Do you take fixed-scope projects or retainers?
Both. Many engagements start as a fixed-scope project — an audit, a migration, a build — and continue as a managed-service or advisory retainer once the system is live.
Can you run our contact-center telephony?
Yes. Contact-center infrastructure — CTI, IP telephony, dialers, IVR, carrier routing and compliance — has been a core specialty since 1999, from legacy TDM through to cloud platforms.
Will you work alongside our existing IT team?
That is the usual arrangement. We bring the architecture, the plan and the hands-on expertise; your team keeps ownership and learns the system as it is built.
How do we start?
Send a message or WhatsApp us. A twenty-minute call is usually enough to tell whether we are the right fit; if we are not, we will say so and point you to someone who is.