AT A GLANCE
Financial Services Operations, Compliance & Technology
- Provided TCPA & FTC Compliance consulting & created compliance management strategies & Products for some of the largest Consumer-Debt solution companies in the US.
- Provided Affiliate acquisition & affiliate management consulting including telesales-boosting strategies for large US-based marketing organizations in the Mortgage & Debt Industries.
- Created and managed technology solutions & platforms for major US corporations in the public-facing financial-services sector.
- Pioneered several techniques, technologies & methodologies for ensuring regulatory compliance in the contact-center segment.
Payment
Processing
- Architected & implemented the entire back-end network & server infrastructure of a major Digital Payment Services provider.
- Created & implemented internal systems, processes & solutions to provide PCI-Certification compliance for a major Fintech provider.
- Designed & developed a centralized solution for PoS Terminal upgradation over multiple media, integrating legacy & cutting-edge technology platforms for one of the largest PoS Terminal manufacturers in the world.
Service
Provider
- Designed & created an entire Class-A ISP from the ground-up using an exclusively Cisco backbone with an ASR-9010 core.
- Designed & created an ITSP with a comprehensive solution using a CLASS-5 softswitch for both wholesale & retail customer traffic
Healthcare
- Creating multi-channel Physician outreach solutions for a market-leading healthcare communications enterprise.
- Provided compliance solutions to an industry-leading organization doing Healthcare Provider engagement for some of the largest Pharmaceutical manufacturers in the world.
- Ensured HIPAA compliance for a major US/Canadian healthcare contractor.
- Created telephone & network infrastructure to empower the realtime communication of a mobile workforce for a pioneering online healthcare-booking company with operations across 8 major US cities which was featured on all major Primetime TV channels across US markets.
Travel
- Architected, deployed & supported the multi-continent technology infrastructure of one of the top-five US airline aggregators.
- Provided IP Telephony & Customer Outreach solutions to multiple Travel Agents/ Tour Operators in the US & in India.
Training
- Provided industry-leading technology training, workbooks, and self-paced solutions to help participants & their organizations achieve their learning goals, focusing on practical learning outcomes to a diverse range of industries ranging from Defence to Power Generation.
Call Centers
- Created multiple innovative solutions to manage inbound and outbound customer prospecting between different organizations which included qualified customer verification, compliance, reporting & billing reconciliation.
- Designed calling infrastructure for companies with geographically distributed callcenters saving hundreds of thousands of dollars every year and making operations easier to manage.
- Architected & Implemented IVR solutions for inbound & outbound customer interaction.
- Developed maximum agent resource utilization strategies for small and large organizations.
Call Centers
- Refactored call-flow and carrier call-distribution for a US-based outbound contact center, resuling in 12% improved reliability and savings of over $130,000 a year.
- Pioneered the integration of Legacy TDM-based Predictive dialers & VoIP integration using Cisco & AudioCodes Media Gateways in the Indian callcenter market.
- Provided consulting to multiple clients in the US, Europe & India to reduce telecom expenditure while improving quality & reliability of services.
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